Serenity Top Charcoal koi Factory Outlet

Quick Shipping and Professional Packaging

Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse employees will pack every item to our exacting requirements. Your goods are thoroughly checked and securely secured prior to shipment. Every day, we deliver to thousands of customers in multiple countries. This demonstrates our dedication to becoming the largest online retailer on earth. These warehouses are located in Europe just as they are in the USA.

Note: Orders with more than one item are assigned a processing time depending on the item.

Prior to shipment, our team will perform a thorough inspection on the items you purchased. The majority of orders are shipped within 48 hours. It is expected that delivery will take between 3 and 7 days.

Returns

The stock market is always changing. It's not entirely managed by us, as we're involved with several parties such as the factory and our storage. This means that the actual stock could fluctuate at any moment. It is possible that the stocks could be depleted after your order has been processed.

Our policy lasts thirty days. If you have passed 30 days by since your purchase and we are unable to offer you a return or exchange.

You are able to return an item when it's unopened and still in the same state as the day you received it. It must also be in the original packaging.